Terms and conditions

General terms for creating a membership

When creating a membership at Sauna House, the member must provide their name, gender, address, email, phone number and card details for future subscription payments.

Any changes to contact or payment details must be reported to Sauna House immediately via the member's profile. It is the member's responsibility to ensure that Sauna House always has the correct contact details.

We only use the information you give us to improve your experience with us, including booking saunagus sessions, using memberships or communicating about our services.

Age limits

To use Sauna House you must be 18 years of age or older and legally of age.

House rules

The member is obliged to keep informed of and at all times follow the current house rules.

A member's breach of the house rules constitutes a breach of the membership and membership terms and may result in expulsion, termination or cancellation of the membership, a fee, and exclusion of the member from membership of Sauna House and associated companies for a period determined by Sauna House, or permanently. Sauna House reserves the right to report breaches of the house rules to the police.

Wristband

The member must use their membership wristband to access Sauna House's facilities. The wristband must be collected at Sauna House in Nordhavn at selected times. Information will follow. The wristband is personal and may not be used by anyone other than the member.

A breach of this results in immediate and permanent expulsion from Sauna House and exclusion as a member. No compensation is given for the notice period. The wristband must always be carried and scanned before accessing the sauna and the other facilities included in the membership type. Furthermore, the wristband must be worn visibly while at Sauna House. Sauna House may in certain cases require the member to show photo ID while at Sauna House.

The member is responsible for keeping the wristband safe and ensuring that it is not damaged, lost or misused by others for unauthorised access or purchases. In the event of loss or suspected misuse, Sauna House must be informed in writing immediately. The member may be held liable for unauthorised use of the wristband until Sauna House has been informed in writing of the loss or misuse.

If the wristband is damaged or lost, this must be reported to Sauna House immediately, and a new wristband will be issued for a fee of DKK 300.

Liability and limitation of liability

Unless otherwise stated in the membership terms, the parties are liable to each other under the general rules of Danish law. However, Sauna House is not liable for loss or damage caused by simple negligence, nor is Sauna House liable for indirect losses.

The member is not entitled to claim damages or compensation if the member's ability to use Sauna House's facilities is reduced as a result of renovation or maintenance work, damage, repairs, cleaning, health or hygiene measures or other operational actions initiated by Sauna House. However, if the member's ability to use Sauna House's facilities is significantly reduced for 14 consecutive days as a result of such circumstances, the member is entitled to a proportional reduction in the price of their membership for that period. In such cases the member should contact Sauna House's Member Service. Sauna House reserves the right to change opening hours during the year depending on the season.

If Sauna House cannot fulfil its obligations to the member due to circumstances beyond Sauna House's control which Sauna House could not foresee or overcome the consequences of (force majeure), the parties' obligations to each other are suspended for the period the force majeure situation lasts. The member therefore cannot cancel the membership during that period, but the member may terminate the membership in the usual way. If the member has prepaid a membership and Sauna House cannot fulfil its obligations for a period due to force majeure, the member cannot demand that such prepaid membership be refunded or compensated in full or in part immediately for that period. If the membership is still in force after the end of that period, Sauna House will offset the value of the prepaid membership for the period against subsequent invoicing of the member.

Personal belongings & valuables

Sauna House accepts no responsibility for the loss of personal belongings or valuables brought into our facilities. We recommend that you use our lockable lockers to store your belongings during your stay. In the event of a break-in to one of these lockers, Sauna House cannot be held liable but will assist in any police investigation of theft by handing over surveillance footage etc.

Video surveillance of entrances

To ensure the safety and security of all our members and guests, the entrances to Sauna House are under video surveillance. The recordings are stored securely and will only be used in the event of security-related incidents and for access control. The recordings will not be shared with third parties without a court order or legal obligation.

Declaration of personal responsibility and health when taking part in Sauna House activities

At Sauna House we do our utmost to ensure that all our activities are carried out safely and correctly. However, we are not able to assess the health risks that may be specific to the individual participant.

If you have any particular health issues or concerns, we recommend that you consult your own doctor. Participation in activities at Sauna House is always at your own risk, and it is your own decision whether you are fit to take part.

Personal liability declaration

Participation in the activities is voluntary and at your own risk. Sauna House cannot be held liable for any health consequences that may arise from participation. By receiving a booking confirmation you accept the disclaimer in full. Any objections must be sent to info@saunahouse.dk before the activity begins.

Health declaration

Participants have been thoroughly informed about the activities and confirm that they are in good physical and mental condition. Sauna House cannot be held liable for any injuries or health consequences that may arise from participation in the activities. Participation is therefore at your own risk.

Changing your payment card

It is the customer's responsibility to ensure that the correct and valid payment card is registered in our system. You can change your payment card by logging in to the booking system and selecting "View membership". Note that changing the payment card is not considered a cancellation of the ongoing subscription.

Automatic payment

The first payment is charged when the agreement is entered into. Thereafter the membership fee is charged automatically on the first banking day of each month for the start of the new membership month.

Price changes

Price changes are announced in advance with a notice period corresponding to the applicable termination notice.

Rules for punch cards & guest passes

Punch cards and guest passes are personal and cannot be transferred to others. They cannot be exchanged for cash and must be used within the validity period stated at purchase. Any remaining punches on a punch card are not refunded after expiry.

Staying without a valid ticket

Everyone present at Sauna House must have a valid ticket or an active membership. Staying without valid access will result in a charge for a day pass plus a fee of DKK 300.

Right of withdrawal on all purchases

You have a 14-day right of withdrawal on all purchases made at Sauna House, whether via our website, social media or in our facilities. The right of withdrawal does not, however, apply to services that have begun within the withdrawal period with your consent, such as booked saunagus sessions or events. If you wish to exercise your right of withdrawal, you must contact us in writing within 14 days of the purchase.

Terminating your membership

You can terminate your membership by contacting our customer service at info@saunahouse.dk. The notice period is the current month plus one month. Note that there is a binding period of 4 months from the date of purchase.

Pausing your membership

Memberships cannot be paused. After termination you will need to join any waiting list if you wish to rejoin.

Waiting list

If there are no available membership places at the location in question, you can join a waiting list for a waiting-list fee. We admit new members on an ongoing basis. Your place on the waiting list gives you priority access to membership.

By joining the waiting list you automatically accept promotion to active membership. This means you automatically become a member as soon as a place becomes available. Payment for the membership then begins in accordance with the prices and terms applicable at the time.

The waiting list is administered as an automatic sign-up list in the order it was created. If the member does not want automatic promotion, it is the member's own responsibility to leave the waiting list before promotion takes place. The waiting-list fee is not refunded on withdrawal.

Opening hours

We reserve the right to change Sauna House's opening hours. Changes will be announced at least 21 days, or 3 weeks, before they take effect.

Access to the facilities at Sauna House

Sauna House cannot guarantee available capacity in the saunas and changing facilities at a given time. Sauna House cannot be held financially liable when fully booked.

Saunagus

When the saunas are used for saunagus sessions, one or more saunas will be closed 30 minutes before and 30 minutes after the scheduled saunagus session. Sauna House cannot be held liable for financial compensation because members cannot use the facilities at Sauna House during this time. We therefore ask members of Sauna House to keep informed about the saunagus schedules.

Saunagus booking and cancellation policy

The booking fee for a saunagus can be cancelled and refunded up to 24 hours before the session starts. If cancellation takes place within 24 hours, the booking fee will not be refunded.

Events at Sauna House

Sauna House reserves the right to close, in full or in part, for member access when Sauna House is rented out for an event or private function. This will be announced 21 days, or 3 weeks, in advance. Sauna House cannot be held liable for financial compensation because members cannot use the facilities at Sauna House during this time.

Private events

Cancellation more than 30 days before the event is free of charge. Cancellation between 14 and 30 days before the event requires payment of 50% of the agreed price. Cancellation less than 14 days before the event requires payment of the full agreed price. Events are paid for when the agreement is made.

Enquiries about private events at Sauna House should be sent to info@saunahouse.dk

Changes to the terms and conditions and data policy

Sauna House reserves the right to update or change these terms and conditions and the data policy with prior notice to members. Significant changes will be communicated by email or another relevant channel. It is the member's responsibility to stay informed about any changes. Continued use of the membership after changes take effect is considered acceptance of the updated terms.

Communication with prospective customers

When you contact us with questions or to hear more about our services, we process your personal data in order to enter into a dialogue with you. This typically includes your name, email, address and phone number. We delete this communication once it is clear whether or not you want our services.

Customers

To ensure correct delivery of our services, we process information about name, address, chosen services, special agreements and payment information. This information is deleted automatically 24 months after the service has been delivered and any outstanding matters have been settled.

Bookkeeping

In accordance with the Danish Bookkeeping Act we keep accounting records, including invoices, which may contain personal data such as name, address and a description of the service. We keep this information for at least 5 years after the end of the relevant financial year.

Data processors

We work with external partners who in some cases act as data processors for us. This may include providers of booking and IT systems as well as marketing services. We set high standards for our partners to ensure that your personal data is protected.

Disclosure of personal data

We do not disclose your personal data to third parties without your consent.

Transfers to third countries

As a rule we use data processors within the EU/EEA. In the event of a transfer to countries outside the EU/EEA, we ensure that your data is protected in accordance with applicable law.

Your rights

You have a number of rights under the General Data Protection Regulation, including the right of access, rectification, erasure, restriction of processing, objection and data portability. To exercise your rights, please contact us at info@saunahouse.dk.

Withdrawal of consent

If our processing of your personal data is based on your consent, you can withdraw that consent at any time.

Complaints

A complaint about a product or service purchased from Sauna House can be submitted to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. Customers can complain to the Centre for Complaint Resolution via www.forbrug.dk. The European Commission's online dispute resolution platform can also be used to submit a complaint. This is particularly relevant if the customer is a consumer residing in another EU country. Complaints can be submitted at ec.europa.eu/odr. When submitting a complaint, the customer must state the publisher's email address kfst@kfst.dk.

Data security for purchases via social media

For purchases of products or services via social media such as Facebook and Instagram, Sauna House ensures that all transactions take place through secure payment methods and that your personal data is stored securely in accordance with applicable law. We do not disclose your data to third parties without your consent. Purchases through these channels are subject to the same terms and conditions as purchases via our website.

Newsletters

By signing up for our newsletter you agree to receive emails from Sauna House about news, offers and events. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every email. We store your data securely and do not disclose it to third parties without your consent.

Disputes

All disputes are settled under Danish law with the Copenhagen court as the venue.

Contact details

If you have questions about our terms and conditions, products or services, you are welcome to contact us:

Sauna House Nordhavn ApS CVR number - 44937379 Address - Store Kongensgade 81C, 1264 Copenhagen K Email: info@saunahouse.dk

Privacy policy

This privacy policy explains how Sauna House Nordhavn ApS ("we", "us", "our") processes your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable law.

Data controller

Sauna House Nordhavn ApS Store Kongensgade 81C 1264 Copenhagen K CVR: 44937379 Email: info@saunahouse.dk

What data we collect and why

When you create a membership or book services at Sauna House, we process the following data:

First and last name Gender Address and city Phone number Email address Date of birth Payment details (for membership, punch cards and events) Booking and attendance details for saunagus sessions and events Marketing preferences (newsletter, SMS) IP address when using the booking system or website

Purpose:

To administer your membership or bookings To deliver the best possible service, based on previous purchases and bookings To send reminders, booking confirmations and important notices To send newsletters and offers (if you have given consent) To comply with accounting obligations For statistics and the development of our services

You can withdraw your consent to marketing at any time by unsubscribing or by contacting us directly at info@saunahouse.dk

Categories of recipients

We disclose or entrust personal data to the following categories of recipients:

Other companies in the Sauna House group as part of marketing initiatives, in compliance with the applicable rules Our data processors on the basis of data processing agreements

Security

We protect your data through access control, encryption and secure systems. Our partners are subject to the same data security requirements. Customer records and other sensitive personal data are encrypted with SSL, and SSL/HTTPS security is always used for data transfers.

Data retention

Sauna House only keeps personal data for as long as necessary to fulfil the purposes for which the data was collected, including to deliver our services, ensure a good user experience, comply with our legal obligations, settle any disputes and enforce our agreements.

Account details (e.g. name, email, phone number): kept for as long as you have an active account or an active customer relationship with Sauna House. When the account is closed or the customer relationship ends, we delete or anonymise the data within a reasonable time, unless we have a legitimate interest or an obligation to keep it longer. Payment and accounting data: kept at least in accordance with applicable bookkeeping legislation. Other data: not kept longer than necessary based on a specific assessment of the purpose of the processing, unless the law requires a longer retention period.

We regularly assess whether our retention of data is still necessary, and delete or anonymise data that no longer serves a purpose. You can request deletion of your data at any time by contacting us, see the section on your rights. Marketing data is deleted when you unsubscribe from the newsletter or SMS, or withdraw your consent.

Your rights

Under the law you have a number of rights in relation to our processing of data about you. You can exercise your data protection rights by contacting us at info@saunahouse.dk.

Right of access: you have the right to access the data we process about you, as well as a range of additional information.

Right to rectification: if you believe the personal data we process about you is inaccurate, you have the right to have it corrected. You must contact us and tell us what the inaccuracies are and how they can be corrected. In all cases we must assess whether we consider your request justified. When you contact us with a request to correct or delete your personal data, we examine whether the conditions are met and, if so, make the changes or deletion as quickly as possible.

Right to erasure: we generally delete personal data when it is no longer necessary. In special cases you have the right to have specific data about you deleted before the time of our ordinary general deletion. This applies, for example, if you withdraw your consent and we have no other basis for processing the data. If you believe your data is no longer necessary for the purpose for which we collected it, you can ask to have it deleted. You can also contact us if you believe your personal data is being processed in breach of the law or other legal obligations.

Right to restriction of processing: if you dispute data we have registered or otherwise process, you can ask us to restrict the processing of the data until we have been able to determine whether the data is correct. You can also request restriction instead of deletion if you believe our processing of the data is unlawful, if you believe we no longer need the data, or if you believe your legitimate interests outweigh the legitimate interests of the data controller. If it is found that our processing must be restricted, we may in future only process the data with your consent, or for the establishment, exercise or defence of legal claims, or to protect a person or important public interests.

Right to data portability: you have the right to receive personal data you have provided to us, and data we have obtained about you from other parties on the basis of your consent. If we process data about you as part of a contract to which you are a party, you can also have your data sent to you. You also have the right to transfer this personal data to another service provider. You can also ask us to send the data directly from the data controller to another authority or company. If you wish to use your right to data portability, you will receive your personal data from us in a commonly used, machine-readable format.

Right to object: you have the right to object to our processing of data about you. You can also object to our use or disclosure of your data for marketing purposes. You can use the contact details at the top to submit an objection. If your objection is justified, we will stop processing the data.

Right to information about new purposes: if we wish to use data about you for a purpose other than the purposes we have previously informed you of, for example in this privacy policy, you have the right to be informed before we further process the data for the other purpose.

Right to withdraw your consent: if our processing of your data is based on your consent, you can withdraw that consent at any time. If you withdraw consent, we may not process the data going forward. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. If we have another lawful basis for processing than consent, with an independent purpose, for example keeping data to comply with bookkeeping rules, that processing may continue.

Complaints

If you are not satisfied with our response, or if you are unhappy with the way your personal data has been processed, you can complain to the Danish Data Protection Agency (Datatilsynet). You can find Datatilsynet's contact details at www.datatilsynet.dk

Carl Jacobsens Vej 35, 2500 Valby

This privacy policy was last updated: 24 August 2026