FAQ · Information
Have a question?
Here you will find answers to the most frequently asked questions about Sauna House.
Whether you want to know more about membership, our facilities or practical details, we have gathered the most important things here.
General questions
What is Sauna House?
Sauna House is a membership-based sauna club that combines modern technology with timeless traditions to offer an incomparable wellness experience. As a member you get access to 3 unique saunas, a cold-water area, exclusive changing facilities and saunagus. Sauna House is a destination in a busy everyday life where you can find room for calm and well-being!
Where is Sauna House?
Sauna House is centrally located in Nordhavn. You will find us at Dunkerquegade 31, 2150 Copenhagen. You can park in the Kronløbsøen car park underneath Sauna House. Use the west stairwell for direct access to the Sauna House entrance. Parking is managed by EasyPark.
What is the age limit?
We aim to be an adult community, so our age limit is 18+.
Opening hours
Sauna House is open from 07:00 to 22:00.
Contact
Email: info@saunahouse.dk. Phone: +45 31 44 46 99, phone hours Tuesday to Thursday 10–14. We answer emails within 2 working days.
Are you hiring?
We are already busy gathering some of Denmark's most skilled sauna masters. Maybe you are the next on the team? Read more about our open positions.
Membership
How do I become a member?
Our membership quota is currently full. You can join our waiting list for DKK 99 and get the chance to become a member when we open for new memberships.
What does a membership cost?
A membership costs DKK 298 per month, and a Premium membership costs DKK 698. Please note that all memberships have a sign-up fee of DKK 325.
What does the membership include?
A membership includes access to our 3 saunas, access to the cold-water area, modern changing facilities, discounts on saunagus, events and access to the Sauna House & Friends benefits club. As a Premium member you can also bring one guest on every visit, get 1 free monthly saunagus and access to premium events.
How do I cancel my membership?
You can terminate your membership by contacting our customer service at info@saunahouse.dk. The notice period is the current month plus 1 month. Please note that there is a binding period of 4 months from the start.
How do I get my wristband?
We send your wristband to your home. You will receive it in your letterbox within 5 working days. Until you receive your wristband, you can open the door at Sauna House with our app.
Saunagus and events
What is a saunagus?
A sauna master pours water infused with essential oils onto the hot stones and spreads the hot steam with a towel. The saunagus consists of three rounds of roughly 10–12 minutes with two breaks of about 10 minutes in between. Music and scents change along the way, and you can always step out between rounds.
Arrive 15 minutes early and bring two towels: one to sit on and one for afterwards.
After the saunagus you have access to our cold-water area with cold showers and ice tubs, as well as a dip in the sea.
How do I book a saunagus?
Members can book saunagus sessions via our online portal. Non-members must first create a free profile and can then book saunagus sessions for a fee.
Book hereWhat does it cost to join a saunagus?
Saunagus price: DKK 260. Members get a further 30% off a single saunagus. Buy a punch card and save: 3 saunagus sessions DKK 700, 5 saunagus sessions DKK 1,100, 7 saunagus sessions DKK 1,500. Members get a further 40% off punch cards.
Good to know before your first saunagus
For your first saunagus we recommend arriving 30 minutes before the session to get comfortable with the place. The email you receive will state which sauna you will be in, who your sauna master is, and the time.
What should you bring?
A padlock for your locker, otherwise available for purchase on site. A towel, otherwise available for purchase on site.
Cancellation policy for saunagus
We refund the amount up to 4 hours before the saunagus takes place. The sauna closes 30 minutes before the session starts to prepare for the saunagus.
Have a question?
A corporate event, the sauna master course, a group that wants to book the whole sauna - or something else entirely. Write to us and we will get back to you.
Email or call us and we will get back to you.