General information when creating a membership
When creating a membership at Sauna House, the member must provide their name, gender, address, email, telephone number, and card information for future membership payments.

Any changes to contact or payment information must be notified to Sauna House immediately via the member's profile. It is the member's responsibility to ensure that Sauna House always has the correct contact information.

We only use the information you provide to improve your experience with us, including booking saunagus sessions, using memberships or communicating about our services.

Age limits
To use Sauna House you must be 18 years of age and of legal age.

House rules
The member is obliged to familiarize himself/herself with and follow the applicable house rules at all times. Read the rules HERE .

The member's violation of the house rules constitutes a breach of membership and membership conditions and may result in expulsion, termination or cancellation of membership, a fee being imposed and the member being excluded from membership in Sauna House and associated companies for a period determined by Sauna House or permanently. Sauna House reserves the right to file a police report in the event of a violation of the house rules.

Bracelet
The member must use their membership bracelet to gain access to Sauna House's facilities. The bracelet must be picked up at Sauna House in Nordhavnen at selected times. Information about this follows. The bracelet is personal and may not be used by anyone other than the member.

Failure to comply with this will result in immediate and permanent expulsion from Sauna House and exclusion as a member. No compensation will be given for the notice period. The wristband must always be brought and scanned before access to the sauna and other facilities that follow the membership type. Furthermore, the wristband must be worn clearly during a stay in Sauna House. Sauna House may require that the member present photo identification in certain cases in connection with a stay in Sauna House.

The member is responsible for storing the bracelet properly and ensuring that it is not damaged, lost or misused by others for unauthorized access or purchase. In the event of loss or suspected misuse, Sauna House must be informed immediately in writing. The member may be held liable for unauthorized use of the bracelet until Sauna House is informed in writing of the loss or misuse.

If the bracelet is damaged or lost, this must be reported immediately to Sauna House, which will issue a new bracelet for a fee of 300 DKK.

Liability and limitation of liability
Unless otherwise stated in the membership terms and conditions, the parties are liable to each other in accordance with the general rules of Danish law. However, Sauna House is not liable for loss and damage caused by simple negligence, nor is Sauna House liable for indirect loss.

The Member is not entitled to claim compensation or damages if the Member's ability to use the Sauna House facilities is reduced as a result of renovation or maintenance work, damage/damage, repairs, cleaning, health or hygiene measures or other operational actions initiated by Sauna House. However, if the Member's ability to use the Sauna House facilities is significantly reduced for 14 consecutive days as a result of such circumstances, the Member is entitled to a proportionate reduction in the price of his membership for the period in question. In such cases, the Member is asked to contact Sauna House's Member Service. Sauna House reserves the right to change the opening hours during the year, depending on the season.

If Sauna House is unable to fulfill its obligations towards the Member due to circumstances beyond Sauna House's control and the consequences of which Sauna House could not foresee or overcome (force majeure), the parties' obligations towards each other are suspended for the period during which the force majeure situation exists. The Member cannot therefore terminate the membership during the period in question, but the Member can terminate the membership in the usual manner. If the Member has a prepaid membership and Sauna House is unable to fulfill its obligations towards the Member during a period as a result of force majeure, the Member cannot demand such prepaid membership to be fully or partially refunded or compensated immediately for such period. If the membership is still in force after the expiry of the said period, Sauna House will offset the value of the prepaid membership for the period in subsequent invoicing of the Member.

Personal items & valuables
Sauna House assumes no responsibility for the loss of personal items or valuables brought into our facilities. We recommend that you use our lockers with locks to store your belongings during your stay. In the event of a break-in to one of the above lockers, Sauna House cannot be held responsible, but will contribute to a possible police investigation of any theft by providing surveillance video, etc.

Video surveillance of entrance areas
To ensure the safety and security of all our members and guests, there is video surveillance of the entrances to Sauna House. The footage is stored securely and will only be used in the event of security-related incidents and access control. The footage will not be shared with third parties without a court order or legal obligation.

Declaration of personal responsibility and health status when participating in Sauna House activities
We at Sauna House do our utmost to ensure that all our activities are carried out safely and correctly. However, we are unable to assess the health risks that may be specific to the individual participant.
If you have any specific health challenges or concerns, we recommend that you consult your own doctor. Participation in activities at Sauna House is always at your own risk, and it is your own decision whether you are suitable to participate.

Personal responsibility statement
Participation in the activities is voluntary and at your own risk. Sauna House cannot be held responsible for any health consequences that may arise as a result of participation. Upon receipt of booking confirmation, the disclaimer is accepted in its entirety. Any objections must be sent to info@saunahouse.dk before the activity begins.

Health declaration
Participants have been thoroughly informed about the activities and confirm that they are in good physical and mental condition. Sauna House cannot be held responsible for any injuries or health consequences that may arise as a result of participating in the activities. Participation is therefore at your own risk.

Change of Payment Card
It is the customer's responsibility to ensure that the correct and valid payment card is entered in our system. You can change your payment card by logging into the booking system and selecting "View membership". Please note that changing the payment card is not considered a termination of the current subscription.

Automatic Drawing
The first payment is deducted when the agreement is signed. After that, the membership fee is automatically deducted on the first banking day of each month until the beginning of the new membership month.

Price changes
In the event of price changes, these will be notified in advance for a period of time corresponding to the notice of termination in force at any given time.

Rules for card & guest pass
Clip cards and guest passes are personal and non-transferable. They cannot be exchanged for cash and must be used within the validity period stated at the time of purchase. Any remaining clips on the clip card will not be refunded after expiration.

Stay without a valid ticket
Everyone staying at Sauna House must have a valid ticket or active membership. Staying without valid access will result in a day pass charge and a fee of 300 DKK.

Right of withdrawal on all purchases
You have a 14-day right of withdrawal on all purchases made at Sauna House, whether via our website, social media or in our facilities. However, the right of withdrawal does not apply to services that have begun within the withdrawal period with your acceptance, such as booked sauna sessions or events. If you wish to exercise your right of withdrawal, you must contact us in writing within 14 days of purchase.

Termination of membership
You can cancel your membership by contacting our customer service at info@saunahouse.dk. The cancellation period is the current month + 1 month. Please note that there is a binding period of 4 months from the date of purchase.

Membership on hold
Memberships cannot be put on hold. Upon cancellation, you will have to sign up for a waiting list if you wish to renew your membership.

Waiting list
If there are no available membership places at the location in question, the option of being placed on a waiting list is offered against payment of a waiting list fee. The waiting list fee is a one-time fee and the current price is stated in the booking system at any time.

The waiting list fee is not refundable. By being added to the waiting list, the member accepts that promotion to active membership occurs automatically when a vacant membership spot arises and that payment for the membership will then be initiated in accordance with the prices and terms applicable at any time.

The waiting list is administered as an automatic upgrade list in the order in which the waiting list was created. If the member does not wish to be automatically promoted, it is the member's responsibility to deregister from the waiting list before the promotion takes place. If the member deregisters from the waiting list, the waiting list fee will not be refunded.

Opening hours
We reserve the right to change opening hours at Sauna House. This will be notified at least 21 days or 3 weeks before the change takes effect.

Access to the facilities in the Sauna House
We reserve the right that the saunas and changing facilities may be fully occupied and there will be no room to use our facilities at the time requested by the member. If you arrive in vain, Sauna House cannot be held financially responsible.

Saunagus
When the saunas are used for saunagus, one or more saunas will be closed 30 minutes before and 30 minutes after the saunagus session is scheduled. Sauna House cannot be held responsible for financial compensation for members not being able to use the facilities in Sauna House during this time. We therefore ask Sauna House members to stay informed about the saunagus schedules.

Saunagu's registration and cancellation policy
Registration fee for saunagus can be cancelled and refunded 24 hours before the start of the session. If cancellation occurs within 24 hours, the registration fee will not be refunded.

Events in Sauna House
Sauna House reserves the right to close, in whole or in part, access to members in connection with the Sauna House being rented out for an event or private arrangement. This will be notified 21 days or 3 weeks in advance. Sauna House cannot be held liable for financial compensation for members being unable to use the facilities in Sauna House during this period.

Private events
Cancellations more than 30 days before the event can be made without charge. Cancellations between 14 and 30 days before the event can be made by paying 50% of the agreed price. Cancellations less than 14 days before the event will result in payment of the full agreed price. Payment for events is made upon conclusion of the agreement.

Inquiries about private events at Sauna House should be sent to info@saunahouse.dk

Changes to Terms and Conditions and Data Policy
Sauna House reserves the right to update or change these terms and conditions and data policy with prior notice to members. Significant changes will be communicated via email or other relevant form of communication. It is the member's responsibility to stay updated on any changes. Continued use of the membership after changes come into effect is considered acceptance of the updated terms.

Communication with potential customers
When you contact us with questions or to learn more about our services, we process your personal data in order to engage in a dialogue with you. This typically includes your name, email, address and telephone number. We delete this communication when it is clear whether you want our services or not.

Customers
To ensure the correct delivery of our services, we process information about your name, address, selected services, special agreements and payment information. This information is automatically deleted 24 months after the service has been delivered and any outstanding issues have been resolved.

Accounting
In accordance with the Danish Accounting Act, we retain accounting documents, including invoices, which may contain personal information such as name, address and service description. We store this information for a minimum of 5 years after the end of the relevant financial year.

Data processors
We work with external partners who in some cases act as data processors for us. This may include suppliers of booking and IT systems as well as marketing services. We place high demands on our partners to ensure that your personal data is protected.

Disclosure of personal data
We do not disclose your personal information to third parties without your consent.

Third country transfers
As a general rule, we use data processors within the EU/EEA. In the event of transfer to countries outside the EU/EEA, we ensure that your information is protected in accordance with applicable legislation.

Your rights
You have a number of rights under the General Data Protection Regulation, including the right to access, rectification, erasure, restriction of processing, objection and data portability. To exercise your rights, please contact us via info@saunahouse.dk .

Withdrawal of consent
If our processing of your personal data is based on your consent, you can withdraw this consent at any time.

Complaints options
A complaint about a product or service purchased from Sauna House can be submitted to the Danish Competition and Consumer Authority's Center for Complaints Resolution, Carl Jacobsens Vej 35, 2500 Valby. The customer can complain to the Center for Complaints Resolution via www.forbrug.dk. The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if the customer is a consumer residing in another EU country. Complaints can be submitted here – ec.europa.eu/odr. When submitting a complaint, the customer must provide the Publisher's e-mail address kfst@kfst.dk .

Data security when purchasing via social media
When purchasing products or services via social media such as Facebook and Instagram, Sauna House ensures that all transactions are made via secure payment methods and that your personal information is stored securely in accordance with applicable law. We do not disclose your information to third parties without your consent. When purchasing via these channels, the same terms and conditions apply as when purchasing via our website.

Newsletters
By subscribing to our newsletter, you agree to receive emails from Sauna House about news, offers and events. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link at the bottom of each email. We keep your information secure and do not share it with third parties without your consent.

Disputes
All disputes will be settled according to Danish law and at the court in Copenhagen as the place of jurisdiction.

Contact information
If you have any questions about our terms of business, products or services, please feel free to contact us:

Sauna House Nordhavn ApS
CVR number - 44937379

Address - Store Kongensgade 81C, 1264 Copenhagen K

Email: info@saunahouse.dk